Central Coast Council says previously missing documents relating to development applications (DAs) are now uploaded on its website.
Council has acknowledged there are still issues with the DA Tracker and says it is working on finding a solution.
It also revealed parts of the system had been made unavailable during a system upgrade and that it is still manually doing some processes which it hopes to automate.
Community groups and professional users of the system have been complaining about the system for months, saying that documents have been missing, deadline dates for submissions are not clear, and that developers have waited months for confirmation of submissions.
At times, access to any documents associated with a proposed development has been impossible.
These documents, such as Statement of Environmental Effects, outline proposed developments and are important for residents to see what is being proposed.
Council said it undertook a major system upgrade and consolidation of its Property and Rating system in December 2021.
The aim was to install an improved system which provided a central location for all rates payments, property applications and certificate requests.
“While the implementation of this significant project was overall a success, Council acknowledges that there are still some issues to be addressed resulting from the upgrade, and has since been working to remediate these aspects of the platform, including the DA Tracker Portal,” Council said.
“Part of the remediation process was an upgrade to our web grid server … This upgrade has now been completed, and has resolved a range of performance issues, including the time taken for the system to respond to enquiries, document availability and an intermittent server matter.
“However Council staff are, as a priority, currently investigating other identified design issues, related to various aspects of the system, including the DA Tracker Portal, and are working towards a resolution that can be applied as soon as possible.
The Council statement points readers to its website to see the latest development applications.
Merilyn Vale