Staff at local Woolworths have been abused and threatened by some customers due to the closing of the fast lanes in their stores.
Many elderly shoppers will not use the self-serve checkouts as they are confused and don’t fully understand how they work.
Shoppers with only a few items used the fast lanes as the service was excellent and quick.
Shoppers with those few items now have to join a long line to be served and this is annoying customers.
After speaking to a store manager she informed me this was a decision made by head office and they were not going to change.
Woolworths head office must listen to their customers or this frustration and abuse will continue.
Email, Dec 11
Henry Chisholm, Point Clare