Busways employee named 2020 Trainee of the Year

Renee Rizzardo

Busways Customer Service Officer, Renee Rizzardo has been named Trainee of the Year at the 2020 NSW Training Awards for the Central & Northern Sydney Region.

Rizzardo was awarded a Certificate 3 in Customer Engagement and also topped all the region for all Certificate Course categories.

The event, which held was last week, aims to recognise outstanding individual achievements in the vocational education and training sector.

Rizzardo, who has been with Busways for 18 months, says she would not have been able to do it without support from her mentors.

“I was incredibly proud of myself for the work I did in the course and am extremely thankful for the opportunity Busways provided me by enrolling me, and then to be named Trainee of the Year is absolutely humbling.”

“I thoroughly enjoy what I do and after having had previous roles in the customer service industry, I feel I have now found my home and enjoy helping Busways’ customers every day.”

Sarah Langthorne is the Customer Experience Manager at the company and explained that Rizzardo is always striving to help others.

“This is an incredible achievement for Renee and for Busways, and a well-deserved recognition of Renee’s skills and abilities, hard work and great attitude that she brings to her job.”

“Not only does she engage with customers every day, she also trains and mentors our newer staff and is the customer service co-ordinator for our on-demand bus service in Western Sydney, Cooee Busways,” she said

The company Busways actively encourages all administration employees to enrol in either a Traineeship or Apprenticeship program and offer a range of qualifications.

Reporter: Jacinta Counihan

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