RSL LifeCare has announced a $3.7M surplus for the 2024 financial year, with its annual report highlighting the opening of a Veteran and Family Hub on the Central Coast as one of its major achievements for the year.
CEO Janet Muir said 2024 marked unprecedented growth in support for veterans and their families, alongside exceptional care services for seniors
In the 2024 financial year, RSL LifeCare funded more than $12.6M worth of initiatives supporting veterans, their families and seniors.
The new RSL LifeCare Central Coast Veteran and Family Hub opened its doors at 31 Hely St, Wyong on September 15.
It brought together organisations providing wellbeing services, support and opportunities to the region’s veteran community.
The hub offers a range of support services including: financial assistance, employment assistance, educational opportunities, Department of Veterans’ Affairs (DVA) claims and advocacy and mental health support.
It hosts support groups, workshops and social events, offering a safe space for veterans and their families to come together, share experiences and build connections.
RSL LifeCare worked with Central Coast Council and Central Coast-based RSL Sub-branches to establish the hub with a $1.5M grant from DVA’s Veteran Wellbeing Grants One-Off Program.
It is the organisation’s fifth Veteran and Family Hub to support more than 12,000 Central Coast veterans and their families, and four more hubs are under development at Maitland, Queanbeyan, Hawkesbury and on the north coast.
Other highlights of the year included: providing financial assistance to more than 350 veterans, totalling $359,392 (a 26 per cent increase); supporting more than 100 veterans through the Spur Ranch Equine Program, with a 20 per cent growth in courses and participation; delivering 4,900 nights of safe accommodation for homeless veterans; providing compassionate care to 3,400 residents, including 1,379 respite and 1,983 permanent care residents; achieving an industry-leading 90 per cent retention rate in the RSL LifeCare Graduate Registered Nurse Program; reaching an 84.1 per cent Customer Satisfaction (CSAT) score; and improving Star Ratings, evaluated using the Department of Health and Aged Care’s Star Rating System, from 3.46 to 3.61, with 17 residential care sites rated 4 stars.
“Our financial turnaround has been no accident – it has been driven by a strong governance framework, effective costs management, and the embedment of a strategic purpose as a cornerstone of all decision-making,” Muir said.
“I thank our skilled and compassionate teams, and supportive communities for helping us exceed expectations in delivering exceptional care for veterans and seniors.”
RSL LifeCare also continues its advocacy with government on the new Aged Care Act and the Royal Commission into Defence and Veteran Suicide, supporting better outcomes for seniors and veterans and their families now and into the future.
The RSL LifeCare 2024 Annual Report can be accessed at rsllifecare.org.au/latest-news/publications/
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