3G mobile phone switch-over delayed

Federal Member for Dobell Emma McBride has welcomed news that Telstra and Optus have further delayed their 3G switch-over to October 28 following community feedback.

This year, Australian 3G networks are being switched over to 4G and 5G networks, and the industry originally estimated this would impact up to 740,000 people.

Following investigations by the government, that number has reduced to 73,000.

In good news for customers on the Central Coast, Telstra and Optus have announced they will further delay the shutdown of their 3G network over concerns it may stop thousands of customers making emergency calls.

McBride met with Telstra, Optus and other telco companies in Canberra and urged them to work with communities with older populations, like the Central Coast, to make sure no-one is left behind.

Importantly, customers can check if their phone is usable after the switch-off by messaging 3 to 3498.

3G-only handsets won’t be able to make any calls after the switch-over, and that will be apparent to users.

Of particular concern is that certain devices currently in the market will not be able to contact Triple Zero post-switch-over, as a result of manufacturer’s device settings.

Australians rightly expect the Triple Zero service can be relied on when they need it, McBride said.

“It’s one of the most critical public interest requirements for mobile carriers,” she said.

“Telcos need to work with communities, like ours, to make sure that no-one is left behind when they switch off the 3G network.

“The Central Coast is home to many older people with basic phones that they use in emergency situations. Access to Triple Zero is absolutely critical.”

To keep Australians up to date, the government has formed a working group with all three telcos and the industry’s peak body to improve communications, reporting information and advice to customers.