Bendigo Bank, with several branches on the Central Coast, has once again been named one of Australia’s most trusted organisations in the long-running Roy Morgan trust rankings.
The research house released its December quarter rankings on March 7, with Bendigo Bank also retaining its title as Australia’s most trusted bank, with an Net Promoter Score of 27.8 points above the industry based on a six-month rolling average.
CEO and Managing Director Marnie Baker said the acknowledgement underscored the bank’s commitment to customer satisfaction, quality products and innovative digital offerings.
“Bendigo Bank is consistently recognised as Australia’s most trusted bank because we continue to put our customers at the centre of everything we do,” she said.
“We are dedicated to building even stronger relationships with our 2.6 million customers by prioritising integrity, reliability, and customer-centricity.
“We take immense pride in delivering our customers with award-winning face-to-face service and value the personalised interactions we have with our customers every day.
“Our digital offerings are both convenient and empowering for our customers.
“Through user-friendly interfaces, best practice security measures, and a commitment to continuous improvement, we are building a competitive digital experience that aligns with the evolving needs of our customers.”
Roy Morgan’s latest quarterly update allows consumers to describe in their own words why they trust or distrust a brand, using data and insights from more than 60,000 Australians.
Bendigo Bank was also named the most trusted agribusiness bank, voted by an extensive panel of 30,000 farmers.