To help improve Central Coast Council’s water and sewer services, a new water and sewer Customer Charter has been developed in partnership with the community.
A Customer Complaints Management Framework has also been developed to complement the charter, with a focus on better outcomes for customers.
The new management framework has been on public exhibition since July 27 through the Council’s Your Voice Our Coast website for 28 days as part of the final stages of an extensive community engagement program.
Council’s Director Water and Sewer Jamie Loader said the charter had been developed with the community based on the needs of the community.
The easy-to-read documents include a Customer Charter Summary and Council’s Water and Sewer Complaints Management Framework for prioritising and responding to customers.
“We value the community’s engagement with Council in developing these new mutual commitments for water and sewer services as we deliver on our promise to listen to our customers,” Loader said.
Council Administrator Rik Hart said the Customer Charter and Customer Complaints Management Framework demonstrated Council’s continued commitment to its customers and operating in the best interest of the whole community.
“This is a collaborative effort, and Council values the opportunity to hear directly from the Central Coast community,” he said.
“I encourage community members to offer their feedback in the final stages of this project.”
Customers have until Wednesday, August 23, to give their feedback at yourvoiceourcoast.com/communitycharter
Source:
Central Coast Council