A permanent Quiet Hour every Wednesday has been introduced at the Erina Service NSW centre.
Member for Terrigal Adam Crouch said the Erina centre was previously selected for a trial of Quiet Hour by the NSW Liberal and Nationals Government in 2022 and that it had been a massive success.
“The Quiet Hour trial at Erina Service NSW was immensely successful and 97 per cent of people surveyed found it a positive experience,” he said.
“It’s fantastic that a permanent Quiet Hour is now being rolled out at the Erina Service NSW, as well as to 107 Service Centres across NSW.
“People in our own community who may be sensitive to light or over-stimulated by sound can now complete Service NSW transactions in a more comfortable and safe environment.”
During Quiet Hour, the volume of music and ticket announcements is reduced and lighting is dimmed and customers are asked to minimise conversations and put their mobile phones on silent mode.
Crouch said Service NSW staff would also undertake disability awareness training to help provide customers living with disability, and their carers, extra support during each visit.
“I couldn’t be prouder of our fantastic Service NSW staff, especially the extremely helpful staff at Erina and the world-class customer service they provide to everyone in our community,” he said.
“Introducing a Quiet Hour is a small step forward, but for Service NSW customers living with disability it is a big step towards creating a supportive and inclusive environment.”
Quiet Hour at the Erina Service NSW Centre will take place between 4pm and 5pm each Wednesday.
For more information and a full list of Service Centres participating in Quiet Hour, go to: www.service.nsw.gov.au/about-us/our-organisation/quiet-hour.
Source:
Member for Terrigal Adam Crouch