Most older shoppers/pensioners do their shopping several days of the week just buying a few items as they need them.
Checkout was possible through the Express Lane of 15 items or less.
Coles Woy Woy, in its wisdom, has now withdrawn that checkout.
The only options available are either through the self-service checkouts, which many older people don’t like or find difficult to use, or one of the only two staffed checkouts and queue with other shoppers with full trolleys.
I think it shows total disregard for some of the population particularly in an area with a large elderly community.
Coles has lost me as a customer.
Email, May 17
Eduard Schmalek, Woy Woy
Coles Woy Woy does not consider the elderly,or it would reopen the express checkout. Coles in The Entrance has an express checkout, and has done for years