Ratepayers in the former Gosford LGA should check their rates notices carefully as Central Coast Council has changed reference numbers, assessment numbers and BPAY biller codes.
Some ratepayers have reported confusion with pre-set payment details no longer valid.
A Council spokesperson said, following an upgrade of the technology system (property and rating systems) in December 2021, all former Gosford City Council ratepayers were notified of the changes to their rates notices within their financial year 2021-2022 quarter three notice.
Council’s web page was also updated to alert customers of new assessment numbers.
“Former Gosford customers have been advised to ensure any saved biller codes or reference numbers are updated to the new codes shown on their notice,” the spokesperson said.
“This information is being communicated in red, bold text on former Gosford customers’ rates notices to highlight the change of information and has been since the systems upgrade in December 2021.
“Council will continue communicating this change with former Gosford City Council customers over the coming months to ensure remaining customers update their details.
“During this transition, Council is allocating all payments made by customers to their former (but now outdated) reference numbers and biller codes to ensure these payments are accurately recorded against their accounts.
“Customers and community members with questions relating to rates and water notices are encouraged to contact Council via the 24/7 online Customer Service Centre or by calling 1300 463 954.”
Source:
Media statement, Feb 14
Central Coast Council