Lyndsey and Jon Clarke of Hotondo Homes Central Coast are celebrating the company’s recognition as the leading home builder in customer excellence for Sydney and NSW at the 2022 ProductReview.com.au Awards.
“The calibre of Hotondo Homes builders across NSW is very high,” Lyndsey Clarke said.
“We are often picking up awards through the HIA and at the Hotondo Homes National Awards and our display homes demonstrate exceptional quality.
“However, fundamentally it is client reviews that give tell-tale signs of a great builder and to take out the ProductReview.com.au Award means that Hotondo Homes builders in NSW are putting significant effort into creating an extraordinary client experience, which is the hardest and most important part of running a building business.
“At Hotondo Homes Central Coast, we try to acknowledge every step in the journey because ultimately it is another milestone for our clients.
“Building a home is a long and exhausting journey so we make sure we celebrate some often-forgotten steps in the journey, like contract signings and council approvals, not just the handing over of the home.
“We always try to be transparent and up front, and we know that people in our community here on the Central Coast appreciate that.
“Lastly, we try to get to know our clients – we have a long relationship with them after all.
“Building a home doesn’t happen in a day, so we like to build strong relationships with our clients so we can help bring their dream home to life and ensure their building experience is stress-free.
“No one is just a number or just another contract.
“Every client is a person, or a family, who might be nervous or unsure about building.
“We try to be someone they can trust and rely on.
“It’s not often clients get to meet their builder when building a new home.”
Hotondo Homes National Marketing Manager, Jodie Flower, said the accolade was especially outstanding given the challenges the industry has had to face over the last year.
“Our builders have continued to deliver an exceptional level of service while navigating the supply and trade shortages and ongoing COVID-19 pandemic,” she said.
“For what has been an unprecedented time, this award win demonstrates we have been considered a builder of choice.
“Customer satisfaction is always our number one priority.
“Our builders pride themselves on the outstanding service they provide to their clients from the very beginning through to the very end.
“In today’s digital world, online reviews are generally the first port of call for consumers when determining whether to trust a product or service.
“We greatly appreciate our clients taking the time to share their experiences building with us and their feedback is invaluable.”
The annual ProductReview.com.au Awards showcase the top-performing products and services as rated by Australian consumers over the last 12 months.
As Australia’s largest consumer opinion website, ProductReview.com.au attracts around 4.5 million visitors per month and receives 9.5 million pageviews from users researching their next purchase.
Hotondo Homes specialises in affordable, quality single and double storey homes, split level designs for sloping blocks, duplexes, and acreage style homes, with over 120 flexible floor plans to choose from.
Terry Collins
A well deserved award going to an outstanding team of professionals. Cannot recommend Hotondo Central Coast highly enough.