Centrelink and MyGov inundated

unemploymentA steady stream of clients filtered into the Gosford Centrelink office on March 24. Image: CCN Media

Major queues formed at Centrelink branches all over the Coast on March 24, as those whose jobs are already impacted by shutdowns raced to apply for their entitlements.

Reports also came in that the Centrelink phone line and MyGov websites were down as thousands of users from all over the country tried to use them.

But Member for Robertson, Lucy Wicks, said around 5,000 new call centre staff would be employed and extended hours introduced to handle the volume.

“The best way to go is to register your intent online and let them get in touch with you,” she said.

“You will also be back paid to the date that you registered your intent.

“There is no need for those across the Central Coast to queue, the Federal Government has made it as easy as registering your intent via your MyGov account.

“A representative will get in contact with you to take the necessary steps needed to process your request.

“It is vital that during this time, we respect the social distancing protocols put in place and stay at home unless it is absolutely essential.”

Wicks also urged everyone in the region to visit Australia.gov.au for the latest up-to-date information surrounding the coronavirus, including information on accessing financial support.

“This website has been developed by the Federal Government, storing all information as a central source surrounding the coronavirus, providing a place for people to go for the most up-to-date information,” she said.

The website carries information on: symptom checker; health and prevention; travelling; receiving financial support; education suppliers; businesses and employees; and, community support.

“During this time, it is essential that we keep those across the Central Coast informed,” she said.

“Knowledge is key, and this is our way of keeping those within our communities as up to date as possible surrounding the coronavirus.

“This website will provide key updates on the government’s response across all categories, linking you to the relevant department websites.”


Media releases, Mar 25 and 26 Member for Robertson, Lucy Wicks