Greater Bank has been named Customer-Owned Institution of the Year as part of Money Magazine’s Consumer Finance Awards for the third year in a row.
The Central Coast-based financial institution had previously taken out the Home Lender of the Year award in 2018 and 2019.
Greater Bank Chief Executive Officer, Scott Morgan, said the recognition further enhances the bank’s reputation as a financial institution that provides both quality service and great value for its customers.
“We are exceptionally proud to be named Customer-Owned Institution of the Year for the third consecutive year,” he said.
“Since our establishment more than 75 years ago, our customers have been our priority and remain at that heart of operations.
“This guides our people each day and is supported though our structure and commitment to the principle of customer-owned banking.”
Morgan said the bank does not have shareholders, which means profits are reinvested into the business to competitively priced, quality products.
He said adapting to the rapid advancements in technology, and with it the evolving needs of customers, has been a significant focus in recent years through Greater Bank’s investment in digital transformation.
“There is no doubt that technology has driven customer needs and expectations in recent years, which has resulted in a significant shift toward mobile and digital channels to conduct a wide range of everyday banking transactions and services,” Morgan said.
“Digital wallets and banking apps are standard service offerings in 2022, however the work we are undertaking with our digital transformation is establishing foundations that will allow us to rapidly adapt to and implement new product and service offerings that will ensure we are successful service the future service needs of our customers.
“This will ensure that Greater Bank is well positioned to remain relevant and sustainable in this future financial services landscape.”
Morgan said the latest industry award, as well as the successes achieved across the business over the past year, is testament to the outstanding commitment and dedication of Greater Bank employees.
“These awards are only achieved through the outstanding work of our people,” he said.
“Be it the customer-facing employees in our branch network, lending teams and customer contact centre, or the many more working across our head office operations, each day our team of more than 700 knowledgeable and dedicated people play a key role in delivering on our vision and driving our success.”
In determining the Money Magazine award, Greater Bank achieved the highest overall score among customer-owned institutions competing across six individual categories, including Home Lender, Personal Lender, Credit Card Issuer, Money Minder, Investment Lender and Business Banking.
Across NSW and South-East Queensland, Greater Bank has a customer base of more than 270,000.
Greater Bank has been active in the NSW Central Coast region since 1968 and now has branches at Erina, Lake Haven, The Entrance, Toukley, Tuggerah and Woy Woy.
For more information on Greater Bank’s award recognition visit http://www.moneymag.com.au or www.greater.com.au.
Media release, Jul 15