New Council customer service centre opens in Gosford

Central Coast Council has reopened its face-to-face customer service centre in Gosford following a prolonged closure due to COVID-19 – but don’t head for the Council building to make your inquiry.

As the sale of the Gosford chambers proceeds under Council’s assets sales program (see story page 1), a new customer service centre opened its doors on December 1 at 91-99 Mann St, marking the end of an era as far as Council’s presence in the city centre goes.

Council Director Corporate Affairs and Chief Financial Officer, Natalia Cowley, said it was pleasing to reopen face-to-face customer service following a period of closure in compliance with the public health orders.

“Our customer service centre has operated virtually without interruption in servicing since pandemic restrictions were put in place,” Cowley said.

“We have relocated to a new shopfront in Gosford; it is conveniently located less than 140 metres from its previous location and will include two easily accessible self-service desks along with face-to-face support for our customers.

“Our team is excited to welcome back our customers.”

Administrator, Rik Hart, said Council remains committed to having a customer service presence in Gosford.

“The relocation of the Gosford customer service centre ensures we still have presence within the Gosford area, whilst also servicing other customer service points across the Coast,” he said.

“I am pleased to see the community return to these locations and be able to receive face-to-face support once again.”

Council also reopened face-to-face customer service at the Wyong chambers from December 1 and at Entrance Visitor Information Centre from December 2.

Customers who wish to speak to a Duty Planner can do so by appointment only, between 10am and 1pm Wednesday and Friday at Gosford and between 10am and 1pm Tuesday and Thursday at Wyong.

Appointments can be made by contacting Council on 1300 463 954 or in person at the Gosford Shopfront or Wyong Customer Service Centre only.

The Wyong and Gosford customer service centres will be open from 8:30am-5pm, Monday to Friday.

The Entrance Visitor Information Centre will be open Thursday and Friday from 9:30am-4:30pm.

Customers can contact Council with enquiries, requests, reporting issues or formal feedback through the online Customer Service Centre 24/7 at or by calling the Customer Service Team on 1300 463 954 during business hours.

Terry Collins