Forum –
About a month ago I went into BWS at Woy Woy.
A gentleman was being given medical assistance by Nicole and Jess, a staff member from the next door Woolies.
They had provided him with a chair and were comforting him while waiting for the ambulance.
He was clearly very distressed and getting worse.
The young ladies were fantastic with the care and compassion they showed.
At one point one of the friendly butchers from Edwards lent his assistance.
Lance Clarke came along from his pharmacy and assisted the gentleman into the recovery position.
The ambos came not long after and took him to hospital.
I hope he is fine and back on his feet.
When I got home I had a chance to think what great sympathy and empathy those two young ladies had shown.
I thought they should be acknowledged by their respective employers.
I rang BWS and spoke to a young man to whom I told the story of what I had seen and suggested they should recognised for their efforts.
He couldn’t care less and although promising action I knew he had no intention of doing anything.
A week or so later I had reason to ring Woolies in regard to another matter and also told the young lady I was speaking to my story.
She advised that she would send me an email which would allow me to get the story to the right people.
Still waiting.
To the gentleman, the subject of this letter, may I say that you were so very lucky that you were attended to by those wonderful young ladies.
They are examples of that true Aussie spirit of helping others.
Email, Oct 27
Laurie Powell, Woy Woy
You can submit feedback on the Woolworths website too. It usually gets sent to the district manager directly, who will pay far more attention than an overworked team member. I know that retail workers rarely hear positive feedback, so this would be a great idea.