Residents in the northern suburbs will benefit from enhanced access to Centrelink and Medicare services when a new service centre opens on June 15.
Customers attending the new Wyong Service Centre will be able to book an appointment for Centrelink services, as well as accessing upgraded self service facilities and digital support for Centrelink and Medicare services.
The new office in Wyong Village shopping centre will replace the existing Hely St service centre, just 450m away.
Services Australia General Manager, Hank Jongen, said Services Australia continually reviewed its servicing options to ensure that they meet the changing needs of local communities.
“The full range of Centrelink and Medicare services will continue to be provided at the more central location but customers will experience noticeable changes and improvements,” he said.
“The new Wyong Service Centre will provide state of the art government services, including upgraded self service terminals, a welcoming and contemporary space and access to appointment based meetings for Centrelink services.
“This means that customers will have the option of pre-booking Centrelink appointments so that they can come in at a time that suits them and they won’t have to wait at the service centre.
“We’re committed to continual improvements of our services, so all Wyong customers will have the opportunity to provide real time feedback on their experience,” Jongen said.
The current Wyong Service Centre in Hely St will continue supporting customers until the new site at the Village Centre is operational.
The Village Centre is a more central and convenient location with plenty of parking and only a short walk from Wyong train station.
The new service centre will open on Tuesday, June 15, and will operate Monday to Friday from 8.30am to 4.30pm.
Media release, May 10