A free energy bill support service provided by Coast Community Connections (CCCL) and the Energy & Water Ombudsman is set to continue, with phone consultations replacing in-person interviews in light of COVID-19.
Available on the last Tuesday of each month between 9am and 3pm, the service provides information and expert advice to local families and residents about their energy and gas bills.
Coast Community Connections CEO, Bruce Davis, said the Peninsula Community Centre has been hosting the Energy Bill Support Service since 2016 and will continue offering the service in a slightly different format.
Instead of attending the Peninsula Community Centre in person, residents are now invited to book an individual phone consultation with Energy & Water Ombudsman NSW staff who will provide expert assistance on topics such as reviewing and explaining bills, checking rebate eligibility, resolving outstanding issues, complaint resolution, establishing payment plans and linking to special support programs.
If residents are eligible for energy rebates, staff will provide advice on how to claim these.
“The Energy Bill Support Service has been incredibly popular with local residents over the past few years, so we are pleased to be able to continue to offer this service, albeit in a slightly different format this year,” Davis said.
“It is a great opportunity for those experiencing financial hardship to obtain information about how to receive any energy rebates and government payments they are entitled to.
“Many people are unaware of the benefits they could be receiving each year.
“Often, families are missing out on hundreds of dollars in energy rebates which can make a huge difference to those experiencing financial difficulty.”
Bookings for the phone consultations are essential on 4341 9333.
Media release, Jul 28
Coast Community Connections